At ThoughtsbyT Enterprises, we understand that it can be difficult to choose the perfect apparel for your wardrobe online. We always want our customers to be completely satisfied. We will make every effort to match each order to your exact specifications. We understand that sizing from the different types of material used for our apparel can make it difficult for one to gauge. With that being said, we are more than happy to offer you a refund or exchange based on the Return Policy outlined below.
T-Shirts and All Other Apparel
We gladly accept returns on all unworn and unaltered apparel within 21 calendar days from purchase. Unaltered includes, but is not limited to, apparel that is free from wear and tear, stains, physical damage, and/or spots. All returned t-shirts and apparel MUST:
- be returned in new packaging from the mailing facility used with all items from the original shipment, including, but not limited to complimentary gifts and flyers.
Life Coaching Sessions
We gladly accept returns on life coaching sessions that have been canceled atleast 48 hours in advance. All other requests are deemed questionable and left up to ThoughtsbyT Enterprises for review.
Return Authorization Number
To obtain a refund or exchange request a Return Authorization Number within 21 calendar days from purchase. To request a Return Authorization Number, email mailto:email@example.com and include the following information:
- order number,
- reason for return,
- the clear request for a refund or an exchange (note: if requesting an exchange, include what to exchange the merchandise for), and
- a photo of the merchandise.
There is a non-refundable 15% restocking fee on all returned merchandise.
All refunds will be issued minus the non-refundable 15% restocking fee.
If you select merchandise in exchange of greater value, you will be responsible for paying the additional cost of the item (plus the non-refundable 15% restocking fee and shipping costs). If the exchange is of lesser value, you will receive a refund of the difference (minus the non-refundable 15% restocking fee and shipping costs).
We highly recommend the return package be fully insured to cover any carrier issues. In addition, we strongly suggest a tracking number be obtained to ensure the return package can be tracked at all times.
Note: ThoughtsbyT Enterprises does not accept any responsibility for packages lost by a carrier, nor do we offer any refunds or credits for shipping costs associated with returned or exchanged merchandise. All shipping costs are the sole responsibility of the customer.
The return package must be postmarked within 5 calendar days of receiving a Return Authorization Number to continue with a refund or exchange. The return package MUST include the following:
- the returned merchandise,
- the Return Authorization Number clearly printed on the shipping label,
- a copy of the return authorization email sent from ThoughtsbyT Enterprises, and
- a copy of the original invoice.
Mail the return package to the following address:
ThoughtsbyT Enterprises, LLC
Return Authorization Number
427 Roland Street,
Jackson, MS, 39209
Return Processing Time
Returned merchandise that qualifies for a refund or an exchange may take up to 7 calendar days to process and verify eligibility.
We will not accept any returned merchandise that does not follow this Return Policy as outlined above. Any loss incurred during a return or exchange, shall be the sole responsibility of the customer.